iPod touch 4 camera problem

Question

Level 1

13 points

iPod touch 4 camera problem

Hello, all!

After booting up my iPod for the first time in forever, the camera won't work.

When I open the app, the shutter will not open. If I close it (without shutting it completely VIA multitasking) and open it again, the shutter opens, but I only see black. Switching to the front camera only shows black, too.

Any suggestions?

Thanks in advance.

iPod touch, iOS 6.1.3

Posted on May 25, 2016 2:10 AM

Reply

Answer 1

D.Cohen

Level 6

8,618 points

May 25, 2016 2:20 AM in response to Sharkey101

Hello.

If you see a closed lens or black screen when you open the Camera app, try these steps:

Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
Force the app to close, then open the Camera app again.
Restart your device, then open the Camera app again.
If your device has a front and rear camera, try both cameras by tapping . If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Providerfor more help.

If nothing helps you can Contact - Official Apple Support

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Answer 2

Sharkey101 Author

Level 1

13 points

May 25, 2016 2:46 AM in response to D.Cohen

Thanks for the quick reply. Unfortunately, I have tried all the steps. None work.
Any other ideas?

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Answer 3

lllaass

Level 10

210,519 points

May 25, 2016 2:08 PM in response to Sharkey101

If you successfully restored (went through all steps without error) to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.

Make an appointment at the Genius Bar of an Apple store..

Apple Retail Store - Genius Bar

http://www.apple.com/retail/geniusbar/

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